1. Agreement to These Terms
These Terms of Service ("Terms") are an agreement between you and ConfidentConnect LLC ("ConfidentConnect," "we," "us"). They govern your use of our website, our consulting and marketing services, and the Premeditated Sales Academy (together, the "Services"). Our Privacy Policy describes how we handle personal information and is part of these Terms. By using any of the Services, you agree to these Terms. If you do not agree, do not use the Services.
If you use the Services on behalf of a business, you represent that you have authority to bind that business, and "you" means that business.
2. What We Provide
- Consulting & training services: business and sales consulting, training sessions, and related advisory work, typically scoped in a separate engagement agreement, order form, or statement of work ("Engagement Agreement"). If an Engagement Agreement conflicts with these Terms, the Engagement Agreement controls for that engagement.
- Digital marketing services: advertising management, web design, e-commerce builds, SEO, and content services, also typically scoped in an Engagement Agreement.
- Premeditated Sales Academy: structured training programs and materials.
- Website and content: our site, blog, and free resources.
3. Eligibility and Accounts
The Services are for business use by persons 18 or older. You are responsible for your account credentials and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
4. Consulting, Training, and Marketing Services
Consulting and training deliverables, fees, and schedules are defined in the applicable Engagement Agreement. Unless that agreement says otherwise: fees are due as invoiced; work product we create for you under a paid engagement becomes yours upon full payment, except our pre-existing materials, methods, and templates, which we license to you for your internal business use.
No results guarantee. We describe our own business history on this site — including revenue figures from the business we built and still run — because it is true, not because it predicts your outcome. Business results depend on execution, market conditions, and factors outside our control. We do not guarantee any specific revenue, close rate, ranking, ad performance, or other outcome.
Not professional advice. Our Services and content are general business information. They are not legal, tax, accounting, investment, or insurance advice. Consult licensed professionals for those subjects, including before any business sale or purchase.
5. Academy and Content License
Academy materials, scripts, templates, and site content are owned by ConfidentConnect or our licensors. When you purchase Academy access, we grant you a limited, non-transferable license to use the materials for your own business and internal team. You may not resell, republish, or distribute them, or use them to build a competing training product.
6. Acceptable Use
You will not misuse the Services — including by attempting to breach security, scraping the platform, submitting false information, infringing others' rights, or using the Services for unlawful marketing practices.
7. Third-Party Services
The Services rely on third-party tools (payment processing, scheduling, CRM delivery, advertising platforms). Those providers' terms govern your use of their services, and we are not responsible for third-party services we do not control.
8. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (B) OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE. Some jurisdictions do not allow certain limitations; in those jurisdictions, these limits apply to the fullest extent permitted.
10. Indemnification
You will defend and indemnify ConfidentConnect and its owners, employees, and agents against claims, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your marketing and contact practices, including alleged TCPA or telemarketing violations; (b) your breach of these Terms; or (c) your violation of law or third-party rights.
11. Termination
You may stop using the Services at any time. We may suspend or terminate the Services (or your account) for breach of these Terms or unlawful use. Sections that by their nature should survive termination (including payment obligations, IP, disclaimers, limitations, and indemnification) survive.
12. Governing Law, Dispute Resolution, and Arbitration
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. This section requires that most disputes between you and ConfidentConnect be resolved by binding individual arbitration instead of in court. By agreeing to these Terms, you and ConfidentConnect are each giving up the right to sue in court and the right to a trial by jury, and you are giving up the right to participate in a class action or other representative proceeding. Arbitration is a process in which a neutral arbitrator, not a judge or jury, decides the dispute, and review of an arbitrator's decision is limited. You have 30 days to opt out of arbitration — Section 12.7 explains exactly how, and opting out costs you nothing.
12.1 Talk to us first
Before starting an arbitration, you agree to try to resolve the dispute informally. Send written notice to info@confidentconnect.com or to the mailing address in Section 14, describing the dispute and the relief you want. We will do the same if we have a dispute with you. If it is not resolved within 60 days of that notice, either of us may start an arbitration. This step is a condition of starting arbitration, and the deadline for bringing any claim is paused while it runs.
12.2 Agreement to arbitrate
Except for the disputes described in Section 12.3, you and ConfidentConnect agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or our relationship — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether it arose before or after these Terms took effect — will be resolved by binding individual arbitration. This agreement is governed by the Federal Arbitration Act. The arbitrator, and not any court, decides all questions about the interpretation, scope, and enforceability of this arbitration agreement, except that a court decides whether the class-action waiver in Section 12.4 is enforceable.
12.3 What is not covered
This arbitration agreement does not apply to: (a) claims brought in small claims court, as long as the claim stays there and is brought on an individual basis; (b) claims for injunctive or other equitable relief to stop the unauthorized use or abuse of the Services, or the infringement or misuse of intellectual property; and (c) any claim that applicable law says cannot be arbitrated. Either of us may ask a court for temporary injunctive relief without waiving this section.
12.4 Class-action and jury-trial waiver
Arbitration is on an individual basis only. You and ConfidentConnect each waive the right to a trial by jury and the right to bring, join, or participate in any class, collective, consolidated, private-attorney-general, or other representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief, and only to the extent needed to resolve that party's individual claim. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this paragraph is found unenforceable as to a particular claim or request for relief, that claim or request must be brought in court and severed from the arbitration, and the rest of this Section 12 still applies to all other claims.
12.5 How arbitration works
The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, as modified by these Terms. The rules and forms are available at adr.org. One arbitrator will decide the dispute and must issue a written decision explaining the essential findings and conclusions. The arbitrator may award any relief a court could award on an individual claim, including statutory damages and attorneys' fees where a statute provides for them.
Unless you and ConfidentConnect agree otherwise, any in-person hearing will take place in Monmouth County, New Jersey. You may also elect to have the arbitration conducted by telephone, by video, or on written submissions only, and we will not object to that election. Filing, administrative, and arbitrator fees are governed by the administrator's consumer rules; where those rules make you responsible for a filing fee that exceeds what it would cost to file the same claim in court, we will pay the difference. Each party otherwise bears its own attorneys' fees and costs unless a statute or the arbitrator's award provides otherwise.
12.6 If arbitration does not apply
If this arbitration agreement is found not to apply to you or to a particular claim, or if you opt out under Section 12.7, that dispute will be resolved exclusively in the state or federal courts located in Monmouth County, New Jersey, and you and ConfidentConnect each consent to personal jurisdiction and venue there.
12.7 How to opt out of arbitration
You can decline this arbitration agreement and keep your right to go to court. To opt out, send us written notice within 30 days of the date you first accept these Terms. The notice must include your full name, mailing address, the email address and phone number you used with us, and a clear statement that you do not want to resolve disputes with ConfidentConnect through arbitration. Send it to info@confidentconnect.com with the subject line "Arbitration Opt-Out", or by mail to the address in Section 14.
Opting out is free, and it will not affect anything else about your relationship with us: no part of the Services changes, and every other section of these Terms still applies. If you opt out, Section 12.6 governs where disputes are heard. If you do not opt out within that window, you agree to this arbitration agreement. An opt-out sent on behalf of anyone other than yourself is not valid.
12.8 Survival and changes
This Section 12 survives termination of these Terms and any ending of your relationship with ConfidentConnect. If we later change this arbitration agreement, the change does not apply to any dispute for which a proceeding had already begun, and you may reject the change by sending notice under Section 12.7 within 30 days of the change taking effect.
13. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date reflects the current version, and material changes will be posted on this page. Continued use of the Services after changes take effect constitutes acceptance.
14. Contact
ConfidentConnect LLC
1151 Broad Street, Suite 301, Shrewsbury, NJ 07702
Email: info@confidentconnect.com